How Watch My Plot uses personal information

Free Life Ventures Ltd, trading as Watch My Plot, decides why and how the platform’s personal information is used and is therefore the controller for that processing. It is a company registered in England and Wales under company number 17547215.

Registered office and geographic contact address: 132 The Larches, London, N13 5QE, England. Privacy requests and complaints should be sent to support@watchmyplot.com.

Account and eligibility information includes email address, authentication identifier, country, account role and the date and time you confirmed that you are 18 or over. The standard signup journey does not request your date of birth.

Profile information can include your name, broad location, avatar, biography, skills, experience, prices, country, currency and Stripe onboarding status. Marketplace information includes requests, offers, messages, booking dates, agreed prices, reviews, completion records and information supplied for a complaint, refund, safety report or dispute.

Payment records include Stripe customer, account, Checkout, payment, refund and dispute identifiers and status information. Watch My Plot does not store full card numbers. Stripe separately collects payment, identity, bank, fraud-prevention and connected-account information under its own notices.

Hosting, authentication and security providers may automatically process technical information such as IP address, browser or device information, timestamps, requested pages and security or error logs. Support emails and operational email delivery records are also processed.

Most information comes directly from you. Watch My Plot also receives information from the other booking participant, Stripe payment and dispute events, authentication and hosting providers, and people who submit a report or complaint. Where legally required, we will tell you about material information obtained from another source.

Contract and steps requested before a contract: creating and securing accounts, displaying profiles and requests, supporting offers, private messages, bookings, payments, confirmations, refunds and reviews.

Legitimate interests: operating and improving a safe marketplace, answering support requests, preventing fraud and misuse, securing systems, keeping proportionate evidence, enforcing terms and establishing or defending legal claims. These interests are balanced against users’ rights and reasonable expectations.

Legal obligation: accounting and tax records, responding to valid legal requests, safeguarding legal rights and any seller-information or digital-platform reporting duties that apply.

Consent: used only where the law requires a genuine choice, such as optional direct marketing if it is introduced. Consent can be withdrawn without affecting processing that was lawful beforehand. Watch My Plot does not currently send general marketing emails through the app.

Public profiles and open requests may display a name chosen for the profile, avatar, biography, skills, indicative price, reviews and broad location. A public request must not contain an exact address or security details. UK full postcodes entered as a request area are shortened before storage.

Offers, booking records and messages are restricted to relevant signed-in participants and authorised service administration. Exact addresses may be exchanged privately after agreement. Do not put alarm codes or precise hidden key locations in Watch My Plot messages; exchange them in person or through a separate secure method and change temporary codes after use.

Necessary information is shared with the owner or gardener involved in a request or booking. Service providers include Supabase for authentication and database services, Vercel for hosting and delivery, Stripe for payments and payouts, and Resend for operational email. They process information under their own contractual and security obligations.

Information may also be disclosed to professional advisers, insurers, auditors, payment-dispute participants, courts, regulators, tax authorities, law enforcement or emergency services where reasonably necessary and lawful. If the business is sold or reorganised, relevant information may transfer subject to appropriate confidentiality and data-protection requirements.

Watch My Plot does not sell personal information.

Some providers or their support teams may process information outside the United Kingdom, Australia or New Zealand. Where UK restricted-transfer rules apply, Watch My Plot relies on an adequacy regulation or appropriate contractual and organisational safeguards supplied by the provider. Contact us for information about the relevant safeguard for a particular transfer.

Account and profile information is normally kept while the account is active. After closure, it is deleted or anonymised when no longer needed, subject to outstanding bookings, safety concerns, disputes and legal duties.

Booking, payment, refund, dispute, tax and material complaint records—and the messages or evidence needed to understand them—may be retained for up to six years after the booking or closure of the matter, reflecting common tax and legal-claim periods in England and Wales. Information may be kept longer where a live claim, court order, safeguarding issue or legal obligation requires it.

Technical and security logs are kept according to provider settings and only for as long as reasonably needed for security, troubleshooting and legal compliance. Data that has been safely anonymised may be kept for statistics because it no longer identifies a person.

Depending on where you live and the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of personal information and may withdraw consent. A deletion request does not require removal of information that must lawfully be kept for payment, tax, safety, dispute or legal-claim purposes.

Send requests to support@watchmyplot.com. Watch My Plot may ask for proportionate proof of identity and normally responds to UK rights requests within one month. UK users may complain to the Information Commissioner’s Office; Australian users may contact the Office of the Australian Information Commissioner where its jurisdiction applies; New Zealand users may contact the Office of the Privacy Commissioner.

Email, authentication information, country, 18+ confirmation and information needed for a booking or payment are required to provide the relevant feature. Without them, Watch My Plot cannot provide that feature. Optional profile details can generally be left blank, although a sparse profile may make it harder for another user to decide whether to work with you.

Watch My Plot does not currently make decisions with legal or similarly significant effects solely by automated processing. Stripe and security providers may use automated fraud and risk tools under their own notices.

The site currently uses browser storage needed to remember the selected country and maintain sign-in and security functions. Watch My Plot does not currently deploy its own advertising or optional analytics cookies. Stripe may use its own necessary security and payment technologies when you visit Stripe-hosted pages. If non-essential analytics or advertising technologies are introduced, the notice and consent controls will be updated first.

Watch My Plot uses access controls, restricted database policies, hosted payment pages and other proportionate safeguards. No online system can be guaranteed completely secure. Users must protect their passwords and report suspected account or access compromise promptly. Report immediate physical danger to the appropriate emergency service first.

The service is not intended for anyone under 18 and Watch My Plot does not knowingly create accounts for children. Contact us if you believe a person under 18 has supplied personal information.

This notice is updated when processing or legal requirements materially change. The version and date appear at the top. Material changes will be brought to users’ attention where reasonably practicable.