Watch My Plot marketplace terms

Watch My Plot is a trading name of Free Life Ventures Ltd, a private company limited by shares registered in England and Wales under company number 17547215. The company operates watchmyplot.com.

Registered office and geographic service address: 132 The Larches, London, N13 5QE, England. For support, cancellations, complaints, safety reports and legal notices, email support@watchmyplot.com.

Watch My Plot is strictly for people aged 18 or over. You must be able to enter a binding contract and must give accurate, current account and profile information. Accounts may not be shared or transferred.

Watch My Plot may ask for information needed for safety, payments, tax reporting or legal compliance. Age confirmation is currently self-certified unless we expressly say otherwise.

Watch My Plot provides an online marketplace that introduces garden owners (“owners”) and people offering garden-care services (“gardeners”). A gardener chooses whether to offer, sets their proposed total price and decides how to perform the agreed service, subject to the owner’s lawful instructions, the agreed result and appropriate safety standards.

Your contract for use of the platform is with Free Life Ventures Ltd, trading as Watch My Plot. The garden-care contract is between the owner and gardener and is formed when the owner accepts the offer and completes payment. Watch My Plot is not the gardener and does not itself perform the garden care.

Gardeners are not promised work, do not have to accept requests, may work for other people or platforms, and are responsible for their own tools, working methods, tax and business obligations. Describing a relationship as independent does not override any employment or tax status that the law assigns from the real working arrangements.

A gardener may be acting as a trader or business even without a company. This depends on matters such as the regularity, purpose and scale of their paid work. Gardeners must not misrepresent their status and must comply with any consumer, tax, licensing or reporting duties that apply to them.

Where an owner is a consumer and the gardener is acting as a trader, mandatory consumer rights apply to their garden-care contract. These can include requirements that services are performed with reasonable care and skill and remedies where they are not. Nothing in these terms removes rights that cannot lawfully be excluded.

Owners and gardeners must agree the work, dates, visit frequency, total price and any important limitations in the request, offer or private messages. Owners must disclose known hazards, unsafe structures, animals, access restrictions and any particularly valuable or fragile plants or property relevant to the work.

Users should arrange a conversation or meet-and-greet where sensible. Watch My Plot does not currently verify every identity, qualification, criminal record, gardening skill or insurance policy. Profiles, reviews and payment onboarding should not be treated as a universal safety check.

Public requests may show only a broad area. Never publish a full address, full UK postcode, access code, alarm information, key location or other sensitive security detail. UK full postcodes entered in the request area are shortened automatically.

Share an exact address and necessary access arrangements privately only after choosing the other person. Do not put alarm codes or precise hidden key locations in Watch My Plot messages; exchange those in person or by a separate secure method and change temporary codes after the booking.

The owner remains responsible for giving lawful, reasonably safe access and clear key-return instructions. The gardener must use access only for the booked work, keep keys and information secure, and return keys as agreed. Suspected theft, immediate danger or unlawful entry should be reported to the appropriate authorities as well as Watch My Plot.

Gardeners must perform accepted work with reasonable care and skill, follow agreed instructions, avoid work they cannot safely or competently perform, and promptly report incidents, damage or material changes. Owners must not request unlawful or unreasonably hazardous work.

Plants, crops and outdoor environments are affected by weather, pests, disease, soil, irrigation and other factors outside either party’s control. A booking is not a promise of a particular harvest, yield, growth or plant survival unless the gardener expressly agrees a specific lawful result.

Watch My Plot does not currently provide platform insurance, a booking guarantee, compensation fund or reimbursement guarantee. This is different from marketplaces that fund a separate contractual guarantee.

Gardener public-liability or business insurance is recommended but is not initially compulsory unless the law, an owner, a site or another contract requires it. A gardener who states that they are insured must ensure the statement is accurate and that the policy covers the booked activities. Owners should consider their own home, contents, allotment and garden cover.

The owner pays the total shown for the accepted offer. Watch My Plot does not add a separate owner service fee. The gardener pays Watch My Plot a platform fee equal to 15% of the booking total and also bears Stripe’s processing and connected-account charges. The gardener therefore receives the booking total less the 15% fee and Stripe charges.

Payments and gardener onboarding are provided by Stripe under Stripe’s own terms. A booking is paid only when Stripe reports successful payment. Taxes are not added unless expressly shown before payment. Each user remains responsible for taxes and records that apply to them.

Launch policy: if either the owner or gardener cancels before any booked work starts, the owner is entitled to a full refund of the amount paid. Watch My Plot will return its 15% platform fee as part of that full refund. The owner is not charged a cancellation fee, so the non-refundable amount before work starts is £0, A$0 or NZ$0 as applicable.

The same full-refund rule applies if the gardener does not attend or provides none of the booked service. Users must notify support@watchmyplot.com promptly. A reschedule or replacement occurs only if the owner freely agrees; it is not imposed instead of a refund.

Where the UK statutory right to cancel a distance service contract applies, the cancellation period normally lasts 14 days from the contract date. The launch policy above is more generous before work starts.

If the owner asks for work to begin within that 14-day period, they expressly request early performance immediately before payment. If they then cancel after work has started, the service provider may be entitled to a fair, proportionate payment for work already supplied. The statutory cancellation right may end once the service has been fully performed, where the legally required request and acknowledgement were given. Mandatory rights remain.

Once any booked work has started, there is no automatic change-of-mind refund under the launch policy. If a gardener stops part-way through, misses later agreed visits or performs only part of the service, the owner will receive at least any refund required by applicable law; any additional refund is assessed using the unperformed proportion, the agreement and the available evidence.

Work-quality, crop-loss, plant-damage, property-damage, access and partly completed-job claims are reviewed case by case. Relevant evidence includes the request, accepted offer, messages, dates, photographs, receipts and proof of work. Review by Watch My Plot does not promise compensation and does not replace a claim against the responsible party or insurer.

Approved refunds are returned to the original payment method through Stripe. For a full refund under the policy, the owner receives the full amount they paid; Stripe charges are not deducted from the owner’s refund. Stripe and the owner’s bank control the time taken for funds to appear.

Refunds, failed delayed payments, disputes and chargebacks reported by Stripe are recorded against the booking. A dispute may debit the gardener’s connected Stripe account under Stripe’s rules. Users must preserve and provide relevant evidence and must not make a knowingly false claim.

Reviews must reflect a genuine completed booking. Users must not post unlawful, threatening, discriminatory, defamatory, fraudulent or privacy-invading content. Watch My Plot may remove content, restrict an account or preserve and disclose information where reasonably necessary for safety, legal compliance or enforcement of these terms.

You keep ownership of content you submit but give Watch My Plot a non-exclusive licence to host, display and process it only as reasonably needed to operate, secure and promote the marketplace, subject to the privacy notice and your applicable rights.

Watch My Plot will use reasonable care and skill in providing its platform service but does not promise uninterrupted availability. To the extent permitted by law, Watch My Plot is not responsible for garden care performed by users, losses caused solely by a user’s conduct, or indirect losses that were not reasonably foreseeable.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer rights. Nothing prevents an owner or gardener being responsible for their own negligence, breach of contract, property damage, theft or other unlawful act.

Watch My Plot may restrict or suspend an account where reasonably necessary for safety, suspected fraud, unlawful conduct, payment risk or a serious or repeated breach. Where appropriate, the user will be told the reason and given a reasonable opportunity to respond. Existing payment, refund, evidence-preservation and legal obligations continue after closure.

Email support@watchmyplot.com with the booking title, account email, dates, requested outcome and relevant evidence. To cancel, a clear statement that you wish to cancel is enough; no special wording is required. You may use: “I cancel booking [title/reference], booked on [date], for service starting [date]. My name is [name].”

Watch My Plot aims to acknowledge urgent payment and safety matters promptly and to provide an initial response to an ordinary complaint within 14 days, although complex evidence or Stripe processes may take longer.

These terms are governed by the law of England and Wales, but this does not remove mandatory rights or courts available to a consumer in their home country. Australian Consumer Law and New Zealand consumer guarantees may apply where the platform or a gardener supplies services to consumers there.

The version accepted immediately before payment applies to that booking. Watch My Plot may update terms prospectively for legal, safety or service changes and will give reasonable notice of material changes where practicable. A later version will not retrospectively reduce an accrued refund or other mandatory right.

The privacy notice explains how personal information is collected, used, shared and retained.